Crafted CRM LinkedIn Assistant — Privacy Policy

The extension has a single purpose: to log your own LinkedIn outreach activity into your Crafted CRM account and to show your CRM follow-up queue while you browse LinkedIn. You sign in with your existing Crafted CRM account, and the extension only acts on activity you perform yourself.

To do its job, the extension processes the following, all tied to your own Crafted CRM account:

• Your LinkedIn outreach activity — the messages and connection requests you send on LinkedIn and Sales Navigator.
• Basic details of the LinkedIn contacts you reach out to (such as name and profile URL), so the activity can be recorded against the right contact in your CRM.
• Your Crafted CRM session, used to authenticate requests to your CRM account.
• Technical error diagnostics (such as error messages and stack traces) used only to diagnose crashes. These do not include the content of your LinkedIn messages.

The information is used solely to provide the extension's features:

• To record your outreach activity in your Crafted CRM account.
• To display your CRM follow-up queue on LinkedIn pages.
• To detect and fix errors so the extension keeps working.

Your data is sent only to the services needed to run the extension:

• Your Crafted CRM backend (crm.reflektlab.ai), to store your activity and return your follow-up queue.
• Sentry, our error-monitoring provider, which receives technical error diagnostics only.

We do not sell, rent, or trade your data, and we do not use it for advertising or any purpose unrelated to logging your own CRM activity.

The extension requests only the permissions it needs to function:

• Access to LinkedIn and Sales Navigator pages — to detect the activity you perform and show your follow-up queue overlay.
• Access to your Crafted CRM domain — to send your activity to, and read your queue from, your CRM.
• Local storage — to keep your session and a local copy of your follow-up queue between page loads.
• Scheduled background tasks — to periodically sync your activity and refresh your queue.

Session data and a cache of your follow-up queue are stored locally in your browser and can be cleared by removing the extension. Activity recorded in your CRM is retained as part of your Crafted CRM account and is governed by your CRM data settings.

You can stop all processing at any time by removing the extension from your browser. To access, correct, or delete activity stored in your Crafted CRM account, contact us using the details below. Depending on your location, you may have additional rights over your personal data under applicable law (such as the GDPR).

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

For any question about this policy or your data, contact us at:

[email protected]